What happens with refunds and returns?

Refund and Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund.

We’ll also pay or refund the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit; and we therefore advise you take out shipment registration of insurance with your postal carrier. Hanlec Power Solutions will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Hanlec Power Solutions inspects all returns and reserves the right to refuse credits on damaged, misused or non-resalable items.

Do you deliver?

Delivery Policy

After ordering online, you will receive an email confirmation containing your order details.

All items are processed for shipping as soon as payment is confirmed. Please allow up to seven business days for shipping, depending on your location. It is the purchaser’s responsibility to arrange suitable lifting equipment at delivery address if the item is too heavy to be unloaded manually.

Please contact us if you have any queries at admin@hanlec.com.au or call us on 08 9258 6200

Do you keep filters and common spares for my generator?

We keep filters and some common spares for all units sold.
These can be found by following the links in the store or searching the brand model number or engine model number on the website, e.g. YH220DTLS or 4TNV88-GGEH.

What is the warranty on my machine?

All new machines come with a Parts Warranty from the manufacturer of 12 months or 2,000 hours.
Hanlec Power Solutions is able to extend warranties on a case by case basis to labour.

Can I get a discount on my set?

We can offer discounts when multiple units are purchased, value add items such as outlets and/or installation of change over switches.

You can register for these discounts by logging onto the website or contacting us on 1300 278 655 for more information.

What are Hanlec Power Solutions’ policies?

Hanlec Power Solutions Privacy Policy

Hanlec Power Solutions regards customer privacy as an important part of our relationship with our customers. The following Privacy Policy applies to all Hanlec Power Solutions users, and conforms to internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Hanlec Power Solutions on 08 9258 6200.

Collection of information

In order to use the Hanlec Power Solutions website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.

Any information collected by Hanlec Power Solutions is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of collected information

Any details collected from Hanlec Power Solutions’ customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of collected information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our website, you can email us at admin@hanlec.com.au.

Access to collected information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at admin@hanlec.com.au.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Hanlec Power Solutions uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at admin@hanlec.com.au.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third parties

Hanlec Power Solutions may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.

Hanlec Power Solutions does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links

Links on the Hanlec Power Solutions site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.hanlec.com.au.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.


Hanlec Power Solutions Security Policy

Hanlec Power Solutions uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

– Payments are fully automated with an immediate response.

– Your complete credit card number cannot be viewed by Hanlec Power Solutions or any outside party.

– All transactions are performed under 128 Bit SSL Certificate.

– All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.

– eWAY is an authorised third party processor for all the major Australian banks.

– eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Hanlec Power Solutions.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au